Política de Envío

At Melington, we are committed to providing you with a pleasant and transparent shopping experience. Here are the details of our shipping policy:

Shipping Fees: Shipping fees will be indicated to the customer before any payment is made. There are no geographical delivery limitations; orders can be shipped worldwide.

Delivery Timeframes: The delivery times indicated at the time of order are for information purposes only. Currently, orders are delivered within 7 to 14 days. These times may vary due to postal delays or other special circumstances that may prevent delivery (e.g., protests, weather conditions, etc.).

Processing Time: We ship orders within 24 to 48 hours. Please note that shipping refers to the time required to prepare and send the order, not the delivery time.

International Deliveries: In the case of delivering a product outside the European Union and in the French overseas territories, the customer declares themselves as the importer of the product and accepts that in such cases, the seller may be materially unable to provide exact information on the total amount of customs duties, formalities, or import taxes applicable in the country where the product is delivered.

Delivery Commitment: Unless otherwise stated on the site during the ordering process or in the description of the ordered products, the seller undertakes to deliver the products within a maximum period of thirty (30) days after concluding the contract with a consumer customer.

Receipt of the Parcel:

• Hand Delivery: The customer can refuse a parcel at the time of delivery if there is an anomaly regarding the delivery (damage, missing product, damaged parcel, broken products, etc.). Any anomaly must be indicated by the customer on the delivery note in the form of handwritten reserves, accompanied by the customer's signature. To exercise the right of refusal, the customer must open the damaged or defective parcels in the presence of the carrier and have the damaged merchandise taken back by the carrier.

• Mailbox Delivery: The customer agrees to check the parcel immediately and contact Melington support if any anomaly is detected. Failure to comply with these instructions will void the customer’s right of refusal, and the seller will not be obligated to comply with the customer’s refusal request.

Parcel Returned to Seller: If the customer’s parcel is returned to the seller by the postal service or other postal providers, the seller will contact the customer upon receipt of the returned parcel to determine the next steps. If the customer refused the parcel by mistake, they can request reshipment after paying the postal fees for the new shipment. Postal fees must be paid even for orders with free shipping at the time of order.

Delivery Error or Exchange: In the event of a delivery error or exchange (if the right of withdrawal is applicable, meaning if the customer is a consumer and the contract allows withdrawal), any product to be exchanged or refunded must be returned to the seller in its entirety and in perfect condition. Any defects resulting from mishandling or incorrect operation by the customer cannot be attributed to the seller.

Delivery Delay: Any delivery delay exceeding the date or timeframe indicated to the consumer customer at the time of order, or, in the absence of such an indication, exceeding thirty (30) days from the conclusion of the contract, may result in the sale being canceled by the customer. This can be done by written request via registered letter with acknowledgment of receipt, if the seller has not performed after being requested to do so. The consumer customer will then be refunded within fourteen (14) days following the date on which the contract was terminated, for all amounts paid. This clause does not apply if the delivery delay is due to a force majeure event.

Parcel Indicated as "Delivered" but Not Received: If the customer reports that the parcel is not in their mailbox despite the tracking number indicating "delivered," the customer service may request additional information and an official document from the postal service responding to their complaint regarding the corresponding tracking number. The seller will make every effort to ensure customer satisfaction, including the immediate reshipment of products at its own expense.